Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.

J. N. HALM
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  3. Love should be treated like a business deal, but every business deal has its own terms and its own currency. And in love, the currency is virtue. You love people not for what you do for them or what they do for you. You love... - Ayn Rand

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More Quotes By J. N. HALM
  1. A business that is not in love with its customers, but only the money they bring, should not expect love back.

  2. Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

  3. Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward...

  4. One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today’s customers, the one that has serious consequences for businesses is this–today’s customer does not want to be just spoken to. She wants...

  5. Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!

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